GENERAL CONDITIONS OF REMOTE SALES.

revised on 13/10/2020

 

The general conditions of sale apply exclusively to current and future commercial relations between Jérôme Boubon (called the seller) registered with INSEE on 01-10-2017 under number: 831 838 057, and the author of the command.

Any condition that does not comply with the general conditions that you have formulated will be rejected unless the seller has expressly and in writing recognized their applicability.

The seller may modify these general conditions of sale at any time, provided that these modifications appear on the site.

These conditions aim to define the terms of sale between the seller and the author of the order. These general conditions of sale are systematically brought to the attention of each buyer to enable him to place an order.

 

WARNINGS

The seller reserves the right to modify the technical characteristics of the products at any time and without warning and without giving the buyer the right to any claim or refund.

The items sold are described and presented with the greatest accuracy. If, despite all precautions, errors may have occurred, the seller can in no way be committed to this fact. Except in the event of a warranty, any transaction between the seller and its customers, not contested within 6 months, cannot give rise to a complaint.

Any order automatically results in the customer's acceptance of all the general conditions of sale.

In the event of a dispute, only the commercial court of Lyon will be competent.

 

1. Information on products and current legislation

In accordance with article L. 111-1 of the Consumer Code, the seller presents the products for sale on his site with their main characteristics. The photos of illustrations (Services, products, etc.) displayed on this site are non-contractual and may be subject to updates. The choice and the purchase of a product are placed under the sole responsibility of the purchaser. The buyer can, however, contact the "Proch'é Bio" sales department for advice on choosing the product.

The information provided on this site is for informational purposes only. The data provided on each product is taken from the manufacturers, from advertising brochures or from the labels of the products themselves. Not all products have been evaluated by the seller. In addition, none of the substances used in these products have been approved to diagnose, treat or prevent any disease. You should seek professional medical advice before starting any diet program, treatment, or taking any dietary supplement. The seller cannot be held responsible for any damage, side effects, etc. resulting from the correct or incorrect use, or any abuse of any of these products. It is also your responsibility to check the legislation in force concerning the supplements you order.

 

2. Order

The seller undertakes to honor orders received only within the limits of available stocks of the products. In the absence of availability of the product, our customer service undertakes to inform the user as soon as possible to offer him a replacement product or to reimburse all or part of his order.

We undertake to accept your order under the terms of these general conditions of sale. By confirming your order, you accept all of these general conditions of sale made available to you on the site, and acknowledge having full knowledge of them, thereby waiving the right to invoke any contradictory document, and in particular your own conditions. general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. This confirmation as well as all the data that we have recorded will constitute proof of our transactions.

 

3. Prices

Prices are quoted in euros or Livre sterling all taxes included.

All offers of products, services and delivery methods, at the prices indicated in euros, are only valid in mainland France, Corsica, Monaco, Belgium, England and Luxembourg and while stocks last. Deliveries to the rest of the world are made on estimate.

4. Payment

You can pay using our two online payment solutions:

Paypal by account or by Visa or Mastercard credit card.

ALMA payment only by credit card Visa or Mastercard:

  • In 2 installments free of charge from 100 euros of purchase, delivery included
  • In 3 installments free of charge from 150 euros of purchase, delivery included
  • In 4 installments free of charge from 200 euros of purchase, delivery included

All online transactions are carried out by a secure service guaranteeing data confidentiality. No information is communicated by the operators.

The seller reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.

The goods supplied will remain the property of the seller until the actual payment of the full price. This retention of title does not preclude the transfer of risks which will be borne by the carrier from the date on which the products ordered have left the seller's premises.

 

5. Delivery

Unless otherwise agreed, delivery is made to the address you indicated when ordering. The risks will be borne by the carrier from the date on which the products ordered have left the premises.

Delivery times are given as an indication, any delay in the execution of the order cannot give the direct or indirect buyer the right to cancel the order, to refuse the goods or to claim damages.

As a general rule, the goods are made available within 48 hours after acceptance of the order form by the seller accompanied by payment and within the limit of available stocks. Except in the case of products in the "Wholesale" category where delivery times can be up to 3 weeks.

The order will only be processed upon receipt of payment and the deadlines will run accordingly.

Once payment has been made, orders are sent by LA POSTE, COLISSIMO or relay point with the Mondial Relay solution.

Only mainland France, Belgium, England and Luxembourg can be delivered.

 

6. Withdrawal and return of products

In accordance with article L.121-16 of the French Consumer Code, the customer has, from receipt, a period of 7 working days to return the product ordered unopened in order to obtain a refund.

The seven-day period runs from the date of receipt of the products ordered.

The product must be returned in its original packaging, intact, sealed, unopened, accompanied by all the original accessories as well as the invoice to

Jérôme Boubon 274 avenue ND de lorette 69290 Pollionnay

Packages for which no attached element can identify the sender (order number, name, first name, address) cannot be taken back.

In the event of exercise of the right of withdrawal, the customer will have the choice to request a refund of his order, with the exception of the shipping costs for sending and returning which remain at his expense.

In the event of abusive or unjustified returns, the seller reserves the right to refuse any subsequent order.

 

7. Data Protection Act

In accordance with the Data Protection Act of 6/01/78, you have the right to access and rectify data concerning you from your account page.

You can then be informed of our different offers by email. If you do not wish it, you just have to let us know (indicating your name, first name and address): By email: contact@prochebio.fr

 

8. Personal information

The seller undertakes not to disclose to third parties the information communicated by customers on the site. These are confidential. They will only be used by our internal services for order processing and to personalize its communication (letters, e-mails). The seller does not sell, market or rent information about its customers to third parties.